Palheiro Nature Estate

Privacy Policy

This privacy policy explains how Casa Velha do Palheiro, a hotel located in Madeira, Portugal, collects, uses, and protects your personal data when you visit our website, book a room, or use our services.

Personal data we collect

We may collect the following types of personal data from you:

- Contact information, such as your name, email address, phone number, and postal address
- Identification information, such as your passport number, nationality, and date of birth
- Payment information, such as your credit card number and billing details
- Reservation information, such as your arrival and departure dates, room preferences, and special requests
- Loyalty program information, such as your membership number and points balance
- Marketing preferences, such as your consent to receive our newsletters and promotional offers
- Feedback and reviews, such as your comments and ratings on our services and facilities
- Technical information, such as your IP address, browser type, device type, and cookies when you visit our website

How we use your personal data

We may use your personal data for the following purposes:

- To process and confirm your reservation and provide you with our hospitality services
- To communicate with you about your reservation, stay, or inquiries
- To manage and improve our website, services, and facilities
- To personalize your experience and tailor our offers to your preferences and interests
- To administer our loyalty program and reward you for your loyalty
- To send you our newsletters and promotional offers if you have consented to receive them
- To solicit your feedback and reviews on our services and facilities
- To comply with our legal obligations and protect our rights and interests

How we share your personal data

We may share your personal data with the following parties:

- Palheiro Nature Estate Group, which owns and operates Casa Velha do Palheiro and other properties in Madeira
- Service providers, such as payment processors, IT providers, marketing agencies, and travel agents who help us deliver our services to you
- Authorities, such as law enforcement agencies, courts, regulators, or other parties when required by law or necessary to protect our rights and interests

How we protect your personal data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We limit access to your personal data to those who have a legitimate need to know it. We also require our service providers to comply with applicable data protection laws and standards when handling your personal data.

How long we keep your personal data

We keep your personal data for as long as necessary to fulfill the purposes for which we collected it or to comply with our legal obligations. We may retain some of your personal data for longer periods if required by law or if we have a legitimate interest in doing so.

Your rights regarding your personal data

You have certain rights regarding your personal data under applicable data protection laws. These may include:

- The right to access your personal data and obtain a copy of it
- The right to rectify any inaccurate or incomplete personal data
- The right to erase or restrict the processing of your personal data in certain circumstances
- The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your specific situation
- The right to withdraw your consent at any time if we rely on it to process your personal data
- The right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights

To exercise any of these rights, please contact us using the details below.

How to contact us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Casa Velha do Palheiro
Rua da Estalagem 23,
9060 - 415 Funchal,
Madeira - Portugal

Phone: +351 291 790 350

We will respond to your request as soon as possible.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or in the applicable laws. We will notify you of any material changes by posting a notice on our website or by sending you an email if you have subscribed to our newsletters. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal data.


(chamada p/rede fixa nacional)

A Relais & Châteaux Hotel with over 210 years of history, beauty & elegance.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram